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Terms and Conditions

Welcome to BookieConcierge, a service designed to help users gain more value before depositing with online betting services. By accessing or using our website (BookieConcierge.com.au) or our app, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.


1. Eligibility


  • You must be at least 18 years old to use BookieConcierge.
  • The service is only available to residents of Australia and New Zealand.
  • You may not use BookieConcierge if you have self-excluded from any betting services or if you are using any "take a break" features offered by betting services.


2. Account Registration


  • Users are required to create an account to use the service.
  • During registration, you must provide your First and Last Names, Phone Number, and Email address, and disclose which online bookmakers you hold open accounts with.
  • You agree to provide accurate, current, and complete information and to maintain and update your information as necessary.


3. Data Storage and Protection


  • User data will be stored securely in systems including Bubble.io, Google Drives, and CRM systems.
  • We implement industry-standard security measures to protect your data. However, you acknowledge that no method of electronic storage or transmission over the internet is 100% secure.


4. Service Scope


  • BookieConcierge currently works with Ladbrokes, Neds, Betcha, and TAB NZ. We may expand our list of supported betting sites over time.
  • The service may provide personalized recommendations based on your profile or general offers available to all users.


5. Fees and Payments


  • There are no fees for using BookieConcierge. The service is provided to users free of charge.


6. User Responsibilities


  • You are responsible for maintaining and updating your personal details with BookieConcierge and the online betting services with which you have accounts.
  • You agree not to use BookieConcierge if you are self-excluded from any betting services or are using any "take a break" features.
  • You must maintain an accurate list of your open betting accounts.
  • The service is intended for recreational use only.


7. Legal Compliance


  • If you use the service in violation of these terms (e.g., underage use, use from restricted regions), your access to BookieConcierge will be terminated.


8. Dispute Resolution


  • If you have any complaints or disputes regarding the service, please contact us at contact@BookieConcierge.com.au. We will make every effort to resolve your issue promptly.


9. Modification of Terms


  • BookieConcierge reserves the right to modify these Terms and Conditions at any time. We will notify users of any substantial changes. Your continued use of the service after modifications indicates your acceptance of the revised terms.


10. Termination of Service


  • You may unsubscribe from our email and SMS communications at any time.
  • You may stop using the service at any time.
  • We reserve the right to terminate your access to BookieConcierge for any violation of these Terms and Conditions.


11. Governing Law


  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia and New Zealand.


By using BookieConcierge, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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